• Doris Maye

Quality and Individual Attention

Quality and Individual Attention

A longtime customer from Amelia Island, FL recently asked Kingsland, GA located Ballast Pointe Trading Company proprietor, Dana Hawthorne, a professional designer originally from Atlanta, GA to assist her in the choice and purchase of a new furniture item—a great room sectional. Thus began an example of a custom design project and one of the unique values of Ballast Pointe Trading Company: Customers can specify individually tailored furniture requirements and receive courteous, expert guidance in the entire process from an accomplished interior designer at no additional charge!

Dana uses her four-year-degree in interior design and 20 years' experience, 10 as owner/designer of Ballast Pointe; her vendor and product knowledge; her innate creative talent and “eye;” and her willingness to carefully listen to what the customer wants and needs to help the customer choose the perfect piece of beautiful, functional furniture for her home. This involves many hours of research by Dana, options presented to the customer, discussions about pros and cons of options, and gentle guidance to reach the best ultimate choice.

Dana takes care of all the intricate and specific details necessary to insure that the precise quality and design details desired are ordered and delivered within acceptable time frames. This upfront activity is followed by constant checks on manufacturing progress, the resolution of questions or issues that may arise and confirmation of exact excellence prior to delivery. This meticulous care and high quality focus also continues after the furniture is in the customer's home. Ballast Pointe stands behind its merchandise and works diligently to resolve any issues to the customer's satisfaction. Ballast Pointe Customer Service is a true, old-time value commitment to honesty and integrity in business and to treating customers as we would members of our own family.

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